From identifying training needs designing an appropriate program and chalking out training schedule to actually conducting the training, we would like to be part of the complete cycle to provide optimum end-to-end solutions.

Broadly our training solutions can be classified as:

        - Customized Corporate Trainings
        - Joint Corporate Consulting programs
        - Seminars
        - Coaching and Mentoring
        - Boot camps

Trainings in Software Engineering

We focus on trainings, specifically designed workshops and specific consulting assignments in areas related to software systems analysis and design, requirements engineering, estimation, project management, testing and quality assurance, these programs are designed with immense care and sensitivity with regards to clients industry, environment, expected deliverables as well as employee policies and are targeted to enhance the knowledge, skills and performance of software developers, analysts, testers, leads, and managers by addressing the unique needs of their profession.

We also specialize in offering on-site training in all aspects of Object-Oriented Analysis and Design and UML (Unified Modeling language), this we have conducted for Airline, Bank, Government and Petroleum Sector Industries in Middle East.

Partial list Trainings in Software Engineering.

        - Business Analysis
        - Systems Analysis and Design
        - Software Standards and Software Quality Assurance,
        - Software Project Management,
        - Software Estimation Techniques (FPA, CoCoMo)
        - Configuration Management,
        - Risk Management,
        - Software Documentation
        - Software Inspections
        - Specific consulting related to any aspect of software life cycle.

Trainings in Quality

Wisescope Technologies aims to help companies to achieve better business results through continuous improvement of quality, productivity, customer satisfaction and competitive position.

We offer training in quality management principles to help organizations improve effectiveness. By learning the basic concepts of process management and improvement organizations can achieve stable and capable customer driven processes

Various training programs conducted by us are:

- ISO Orientation Program
- CMM Orientation Program
- T Q M Orientation Program
- Introduction to Six Sigma
- Understanding, Documentation, Implementation and Auditing of ISO 9001:2000

Trainings in Project Management

We specialize in structured limited hours programs which are conducted by us as public programs time to time, most of these programs are redesigned and customized to meet a specific departments needs and objectives when conducted for a corporate in-house programs.

Following is our broad offering related to trainings in Project Management

    - Project Management based on PMBOK Facilitating preparation for PMP        exam.
    - Project Management for Senior Managers
    - Project Human Resources Management
    - Project Communication Management
    - Project Risk Management
    - Effective Usage of MS projects 2000
    - Work break down structure
    - Multiple Projects Management
    - Primavera - project Planning

PRINCE 2 – Project Management in a controlled environment is a part of ITIL we can conduct specialized trainings in PRINCE 2 to address companies specific requirements, these trainings are conducted through authorized and certified trainers.

Trainings for Call Centers

We provide call center agents and supervisors and managers trainings which are conducted through trainers certified by AT & T College of call center excellence.

Following is our broad offering for call center trainings.

e- CRM:

    - Contact Center Procedures
    - Effective Communication and Presentation
    - Customer care
    - TeleSales
    - E-mail Management
    - Assertive Negotiation Skills

Call Center Simulation :

This 16 hrs program is conducted by certified trainers with the help of software based structured program, there are various modules for agents as well as supervisors.

Technical Help Desks:

This program is designed for imparting customer care for Technical support professionals, the program emphasizes on call process, skills to understand non technical users , using simple non tech terms to explain technical issues , validating if users have correctly understood.

The real technical support issues are more about communicating with customers effectively than combating technical problems with your product. That's why our trainer team has created a communications program for technical support engineers. This technical-support training program combines the best of customer service training with the skills required to present technical information to non-technical customers. The result is a program that allows you to deliver excellent technical support while making the job enriching and enjoyable. Getting to the Heart of Customer Service is a customer service training program, delivered through self-paced, interactive workbooks balanced with short trainer-led reviews, that teaches all the skills your reps need to ensure perfect customer service calls.

AT & T CCCE – Certification

WiseScope with their business associates who are authorized training partners,now offers Contact Centers /Call Centers / HelpDesk, support Centers, the global certification from AT&T College of Call Center Excellence (CCCE), USA for the management teams.

AT & T College of Call Center Excellence – certification program duration For Managers - 36 hours, For Supervisor - 12 hours, For Agents – 12 hours

This program has been designed for Contact Center operations that invest equally in the skills enhancement of their Team Leaders, Supervisors and Managers. This investment pays off in improved work performance, increased sales and enhanced customer satisfaction.

Executive Development Programs

Organizations across the globe have realized that professionals with just technical skills only partly complement the essentials of being a ‘complete professional’, Behavioral skills like motivation, communication skills, team spirit and self-management etc are also equally important. These skills have witnessed a marked transition in the last decade and have become invariable part of the organizational Training Requirements when the training needs are formally analyzed.

WiseScope offers Various Executive Development Programs like:

Leadership program for first-time managers:
    - Team building, Goal setting, Performance Management and

Generic skills:
    - Conflict management, influencing skills, cross-cultural skills,

Performance-oriented skills:
    - Presentation and communication skills, Time management, Planning        and negotiation

In addition there are specialized programs for,
    - Problem Solving - Lateral and Linear Thinking Skills,
    - Workflow Method – Mind Mapping and Brain storming.
    - NLP – Neuro-linguistic programing
    - Employee Satisfaction Survey
    - Induction and Training Management
    - Performance Management Systems
    - Interviewing Skills and Role Profile Mapping
    - Performance Appraisals
    - Change Management Strategies
    - Leadership and team building
    - Goal setting
    - Office Management Training. (customized)
    - Customer care
    - NLP – Neuro Linguistic Programing.

Technical Writing & Instructional Designing

    - Technical Communication & Related Processes
    - Tools Training: MS Word, RoboHelp, and FrameMaker
    - Proposal Writing

Information Technolgy related Training

• IT Security and Audit
  - Auditing e-commerce infrastructure /or/ e-commerce applications 
  - Information security Management and Risk Management .
• Business Intelligence
  - Data Mining and Web Mining
  - Dimensional Modeling for Data Warehouse
  - Data Modeling with Business Objects
  - Data Quality
• Management Reporting & Decision Support
  - Reporting Tools – Crystal Reports
  - Decision Support Tools – Business Objects , Web Focus
• Front End
  - Visual Basic
  - Visual C++ with MFC
  - J Builder
  - Power Builder 8.0
  - Developer 6i
• Middle Ware / Application Server
  - BEA Web logic
  - IBM Web sphere
• Microsoft. Net Technologies
  - Building Enterprise Solutions with .net
  - VB.net, Asp.net, Xml with .net, Ado.net, .net servers
• Other Technologies
  - J2EE
  - VC++
  - C++

NB: Day-wise Session Details Will Be Provided on Request. Please contact us in case you have identified an area where your organization needs training and is not listed above, probably we may be able to design a program exactly same as the one you are looking for.

Trainings in IT Infrastructure Management ( ITIL) 

ITIL™, the Information Technology Infrastructure Library, is the most widely accepted IT-process management framework in the world. It is owned by the OGC (Office of Government Commerce), formerly known as CCTA, which is an UK government department, and was developed during the late 80s.

ITIL used to be a set of about 40 books. Recently the individual processes have been combined into 7 major publications i.e. books or CD-ROMs.

Each publication describes a set of vital IT Service Management processes. ITIL describes the processes needed to manage the IT infrastructure efficiently and effectively in order to guarantee the service levels agreed upon by the IT organization and its customers.

Our business associates who are certified ITIL consultants can conduct awareness programs as well as help in implementing ITIL framework.

Methodology

Training Methodology

To customize our workshops and programs we believe in sharing thoughts between consultant selected and the key decision makers in the client `s organization before the contents are finalized.

this helps in orientation of the consultant’s mindset in the changed environment, resulting in localizing the contents and leveraging the synergies from similar environments elsewhere. To ensure the best knowledge transfer, WiseScope:

Instructional designers are available to customize any program, While programs are reviewed for their Quality; the instructors /consultants undergo a scrutiny of their program Delivery. When designing these programs we very clearly keep in mind that the client is in need of a specific training to meet its business objective through IT.

As our programs are targeted to industry professionals having considerable existing knowledge level in the specific area, therefore the consultants hired by us are with exceptionally high academic background having affiliations with very reputed universities or Institutes along with distinguished achievements in their industry experience. All consultants have "real-world" experience in the areas they are hired for.